Our Privacy Policy
The Security Technology We Use To Protect Your Private Information
When You Place an Order
Signing up for E-mail Newsletters
Opting out of Email
How long will I have to wait for a refund?
3rd Party Pixels and Tracking
Personalized Recommendations
Special Promotions
Our Commitment To Children's Privacy
Your Consent
Questions About Our Privacy Policies
Our Privacy Policy
Your privacy is essential to our long-term relationship with
you. Preserving your privacy is just one important part of our
mission to provide you with highly personalized service. We hope
that, like many of our customers, you will want to provide information
about yourself to Diamond of Eden. The goal is to help us make
the time you spend with Diamond of Eden a more rewarding and
individualized experience.
Unlike other online jewelry companeis, we never share, sell
or distribute your customer information with anyone.
When you share information with us, you enable us to provide
services that would otherwise be unavailable. Examples include
personalized reminders you may request to be emailed to you and
others about upcoming birthdays, anniversaries and other milestones.
You may also receive personalized recommendations based on your
prior purchases.
Whether or not you use all of our personal services, we pledge to preserve your
privacy.
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The Security Technology We Use To Protect Your Private Information
To prevent unauthorized access, maintain data accuracy, and ensure the correct
use of information, we have initiated physical, electronic, and
managerial safeguards to securely protect the information we
collect online.
State-of-the-art technology protects your data from unauthorized
third parties. Diamond of Eden uses advanced encryption software
to protect your data and secure your transactions. This technology
safely encrypts all your personal information, including your
credit card number, name and address during transactions, to
provide a safe, secure shopping environment. We use the same security technology used
by many of the biggest companies on the internet today.
If you prefer not to submit credit card or other information
through your browser, you may fax your order to us at 432-505-9685. We are happy to help
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When You Place an Order
Our order form asks you to give us information specific to that order,
including your billing address, shipping address, credit card
information and email address. The information is used to efficiently
process and send your orders. We also use the information
to contact you if there is a problem with your order. We may
also use the information to contact you for feedback on our
products and services. We do not share, sell or distribute
this information with outside parties.
We use the information you provide about someone else when placing an order only
to ship the product and to confirm delivery. We do not share or sell this information
with outside parties.
We also never make our customer list available to other companies
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Signing up for e-mail Newsletters
When you place an order with Diamond of Eden, you are eligible to sign up
on our email list, or you may sign up for the email list independently.
Periodically, we send a Diamond of Eden newsletter to members
on our e-mail list. This e-newsletter features special offers
and news about jewelry, new product offerings, and seasonal specials.
We do not make our mailing list available to other companies.
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Opting out of email
You can ask to be taken off the email list at any time by sending us an email
to unsubscribe. Easy instructions for opting out are also included
in each e-mail.
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How long will I have to wait for a refund?
The first credit will be made within 10 business days of receipt and
verification of the returned merchandise. Refunds on purchases
made with a credit card will only be credited to the same
card. Delivery charges are not refunded.
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3rd Party Pixels and Tracking
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also know as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices for opting out of these programs please contact
us.
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Personalized Recommendations
To provide you with a personalized shopping experience, we may use your previous
purchases to guide our recommendations to you about products
or other merchandise you may be interested in. Diamond of Eden
is continually working to enhance its site to meet your
needs. We monitor customer traffic patterns and site usage to
make
it easier and more pleasant for you to find what you want.
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Special Promotions
Our special promotion offers are extremely popular.
From time to time, we may offer a special promotion jointly with
an Internet community, online shopping or other site. In this case,
we will tell you that the information you are providing may be
used by both companies. Once you have completed the joint registration,
any further information you provide to Diamond of Eden to complete
an order or shop on our site is used only by Diamond of Eden as
described herein. No individually identifiable information about
your use of the Diamond of Eden site is shared with special promotion
partners or other companies.
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Our Commitment To Children's Privacy
We never collect or maintain information at our store from anyone known
to be under 13 years of age, and no part of our store is designed to
attract anyone under 13 years of age. We believe it is important
to protect the privacy of the very young.
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Your Consent
By using our Web site, you consent to the collection and use of certain information by Diamond of Eden. Changes to our privacy policy will be posted on this page so you will always know about the information we collect and how we use it.
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Questions About Our Privacy Policies
If you have questions about these policies, please contact
us.
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